Festival Foods

Festival Foods has been my go-to grocery store for some time. While they are a bit pricey, they offer a great variety/selection in both their grocery and alcohol goods. My only complaint is the lack of cart returns. They are not existent at this location and ask that you return them back into the store. I've seen several times where people will just leave them in the parking lot which I understand is a customer issue, but cart returns are normally a given at most grocery stores. Every other grocery store in town has one, it might be time to invest!

I was a customer there while I worked there. There was a lot of great quality things about the food and what was made daily. I will say as an employee it was a terrible experience working there. You would think with how much they press being friendly that they would want employees to treat others with respect. There was many reasons to dislike my job but it was even worse when you made a mistake of any kind. That mistake was held against you for the entire time of working there and they basically made it where you weren’t given a second chance after a certain amount of time went by. You get rehired you still have a foot out the door as that write up will allow them to fire you the second you make another mistake. Great for employees who are favored bad for ones who the managers dislike. Don’t waste your time or energy working for this store or shopping here as a customer it’s still the same experience as it was when I was an employee. Even after time has gone by.

My husband and I went to the Wausau Festival this morning to get a bottle of wine. There was only one lady in front of us. Bruce the cashier finished the lady’s transaction and started ours. This is what bugs me. I don’t know if he gave the lady the same attitude since we came when he was done ringing her up but he(Bruce)didn’t even bother to acknowledge us. No hello no nothing not even a fake smile. He was even annoyed that we were there buying wine. After he was done ringing our wine, he grab it and put it in a bag and slam it hard on to the belt. He hurried and gave me the receipt and just walked away. I have been in the customer service business for years now and know that there will be days when you don’t wanna be at work or talk to people but seriously this kind of attitude is not acceptable! Next time maybe Bruce should “ fake it till he makes it”